LOKLiK Europe ships/delivers packages via DHL, UPS, GLS or DB Schenker (when the order is shipped on a pallet).
The shipment will be sent out in 1-2 business day(s) if the order is fully in stock*.
Delivery time is 3-10 business days*, ships from Belgium.
We do not ship/sell to the following countries/territories:
*Unforeseen circumstances and delays can occur, if it takes longer then expected for your order to arrive you can contact us here.
**For certain countries, additional import costs may apply and must be covered by the purchaser.
Cancelling an order is free of charge, as long as it has not yet been shipped. Do you wish to cancel the order after it has been shipped to you? Then you must refuse the package upon delivery. If LOKLIK Europe has already received a payment from you, we will refund the purchase price to you after proper receipt of the return shipment. We will deduct the shipping costs incurred (only if you refuse the order at the door and have the delivery person take it unopened).
You have 14 days from the day of delivery to return a product if you change your mind.
The item must be unused and in its original, undamaged packaging to be eligible for a return.
However, returns of used items may be accepted under certain conditions, subject to inspection and approval by LOKLiK Europe.
Exceptions apply to custom-assembled products, which cannot be returned.
All cancellations, exchanges, and returns must be notified in writing to LOKLIK Europe. This is further clarified in the steps outlined below.
The customer is responsible for any costs made by returning the product.
For more details, see Article 5 of our terms and conditions.
Return steps that need to be followed in this order:
1. Contact our team and include the following:
2. Our support will provide the next steps that are needed to complete the return.
Return address: LOKLiK Europe, Herman De Nayerstraat 1, 2550 Kontich, Belgium [email protected].
3. Once we receive the items, these will be checked by our support team to see if it includes all the original packaging, accessories and the machine is unused.
4. Our support team will update you regarding your refund through email.
5. Your refund will be back into your account within a maximum of 14 days.
Do you want to return a part of the order or the entire order? Then you must follow the steps provided above. LOKLIK Europe will refund the entire purchase price, including the calculated shipping costs. If the order is up to the required standards, for more information, see article 5. of our terms and conditions. The customer is responsible for the return costs.